Skip to Content

STANDARD TERMS AND CONDITIONS OF SALE

Welcome to KaAsh. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

KaAsh is an online jewellery store offering traditional, contemporary, and fashion jewellery for everyday wear, festive occasions, weddings, and gifting.

We reserve the right to update product information, pricing, availability, and these Terms & Conditions at any time without prior notice.

2. Product Information

  • We make every effort to ensure that product images and descriptions are accurate.
  • Slight variations in colour, finish, size, or appearance may occur due to lighting, photography, and individual screen settings.
  • All products are subject to availability.
  • Prices are displayed in Indian Rupees (INR), unless otherwise specified.

3. Orders & Payment

  • Online payment is required to confirm an order.
  • We accept available online payment methods, including UPI, Credit/Debit Cards, Net Banking, and other supported payment options.
  • Orders will be processed only after successful payment confirmation.
  • If payment has been deducted but the order is not confirmed, customers should contact KaAsh with the payment reference details.
  • Cash on Delivery (COD) is currently not available, but may be introduced in the future.

4. Shipping & Delivery

  • KaAsh currently delivers orders across India.
  • International shipping will be introduced in the future.
  • Most products include free shipping, unless otherwise mentioned on the product page or checkout.
  • Orders are generally dispatched within 2 working days after successful payment confirmation.
Estimated Delivery Time
  • Kerala & Bangalore: 3–4 working days
  • Other Indian states: 3–6 working days

Delivery timelines may vary due to courier delays, public holidays, weather conditions, remote locations, or circumstances beyond our control.

  • Order tracking details will be provided wherever tracking is available.
  • Customers must ensure that the shipping address and contact details are accurate.

5. Returns & Exchanges

KaAsh currently does not accept returns or refunds for purchased products.

However, if a product is received damaged during transit or an incorrect product is delivered, the customer may be eligible for an exchange, subject to verification.

Damaged or Incorrect Product Exchange Conditions
  • Contact us within 48 hours of delivery.
  • A continuous and clear unboxing video is mandatory for any damaged or incorrect-product claim.
  • The video must clearly show the package from the time it is unopened until the product is fully unpacked.
  • Provide clear photographs of the product and packaging.
  • The product must be unused and in its original packaging, if requested.
  • Exchange approval is subject to inspection and verification by KaAsh.
  • Claims submitted without a valid unboxing video may not be eligible for exchange.

Change of mind, incorrect product selection, or personal preference does not qualify for return or exchange.

6. Refund Policy

As KaAsh currently follows a no-return policy, refunds are generally not available.

Refunds may only be considered in exceptional circumstances, such as duplicate payments, unsuccessful order processing, or other cases approved by KaAsh.

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, contact us within 48 hours of delivery and provide:

  • Order number
  • Mandatory continuous unboxing video
  • Clear photographs of the product
  • Photographs of the packaging

The unboxing video must clearly capture the unopened package and the complete unpacking process.

Our team will review the submitted evidence and provide an appropriate resolution according to our exchange policy.

Claims without a valid unboxing video may not be accepted.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping and billing information
  • Ensuring someone is available to receive the order
  • Checking the product upon delivery
  • Recording a continuous unboxing video while opening the package
  • Reporting any issue within the specified timeframe

KaAsh is not responsible for delivery failures caused by incorrect addresses or the unavailability of the recipient.

9. Privacy & Data Protection

Customer information collected during the ordering process will be handled in accordance with our Privacy Policy. Information may be used to process orders, arrange delivery, provide customer support, and improve our services.

10. Contact Us

For questions regarding orders, payments, shipping, or exchanges, please contact KaAsh through our customer support channels.

Brand: KaAsh

Phone / WhatsApp: 9946126495